Shipping Rates
CMC offers free ground shipping for most items on web orders shipped to the contiguous U.S.*
*Some exceptions apply. Certain products require a flat rate shipping fee as indicated on their respective product pages.
*Free ground shipping for web orders is not available for Hawaii and Alaska. Please contact our Customer Support Team for shipping charges to your area.
*Shipping charges are subject to change without notice.
Need it there faster? Contact Customer Support to arrange delivery.
INTERNATIONAL ORDERS:
Please refer to our international dealer listing for dealers in your country. If no dealer is available in your country, please contact Customer Support. Shipping charges for international destinations are calculated based on weight and method of shipment, and will be determined once the order has been processed.
Credit Card Charges
When you place an online order, CMC contacts the issuing bank to confirm the validity of the payment method. Your credit card will be pre-authorized for the full order total upon checkout, but isn’t actually charged until product ships. We do this to verify your card. If your order is filled in two or more shipments there will be multiple charges to the credit card, adding up to the order total.
Some banks may hold funds in your account for these authorizations even if the order is canceled. Your bank reserves the funds until the transaction processes or the authorization expires, but it isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on their specific policies regarding authorizations, contact the issuing bank. They can clarify unavailable funds and how long they hold payment authorizations for online orders.
Return Policy
Contact Customer Support for a Return Materials Authorization (RMA) number before returning any merchandise for any reason. CMC is not responsible for any merchandise returned without an RMA number. Returned merchandise will be inspected and may be subject to a restocking fee. Absolutely no returns on rope, web products or sale items, unless the item was received in a damaged condition and an RMA number is requested within 5 days of receipt of shipment. On all other returns, an RMA must be requested within 15 days of the invoice date.
