Shipping Rates
- A shipping fee of $15 applies to most orders shipped within the contiguous United States.
- Certain products require an additional flat-rate shipping fee as indicated on their respective product pages.
- Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Shipping costs will be calculated at checkout.
- Shipping charges are subject to change without notice.
- For shipping options outside the United States, please contact Customer Experience.
- Need your order sooner? Contact Customer Experience to arrange expedited delivery options.
INTERNATIONAL ORDERS:
Please refer to our international dealer listing for dealers in your country. If no dealer is available in your country, please contact Customer Support. Shipping charges for international destinations are calculated based on weight and method of shipment, and will be determined once the order has been processed.
Credit Card Charges
When you place an online order, CMC securely contacts your card’s issuing bank to verify the payment method. Your credit card will be charged the full order amount at checkout to lock in the current price and ensure smooth processing and fulfillment. Contact us if you have any questions or need to change your order.
Return Policy
Initiate a return by completing our Return Materials Authorization (RMA) Form. Our Customer Support team will provide an RMA number, which is required before returning any merchandise for any reason. CMC is not responsible for any merchandise returned without an RMA number. Returned merchandise will be inspected and may be subject to a restocking fee. No returns on rope, web products or sale items, unless the item was received in a damaged condition and an RMA number is requested within 30 days of receipt of shipment. On all other returns, an RMA must be requested within 30 days of the invoice date.
