Customer Service

UNCOMPROMISED SAFETY, GUARANTEED PERFORMANCE

Our promise of uncompromised safety and guaranteed performance is inherent in every aspect of our business, from our product line and educational curriculum, to our operations, customer support, partnerships and community engagement.

 


 

ORDERING QUESTIONS

 

SHIPPING & RETURNS

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WARRANTY PROGRAM

 


Our Commitment to Quality and Safety

Many of our products are third party tested to NFPA, ANSI and CE safety standards. To ensure that we maintain a leading edge on the continually evolving rescue and rope access industries, we remain active as the co-founders of the International Technical Rescue Symposium (ITRS) and the Society of Professional Rope Access Technicians (SPRAT), and via participation in technical and safety standards committees and organizations such as the National Fire Protection Association (NFPA), American National Standards Institute (ANSI), American Section of the International Association for Testing Materials (ASTM), the California State Fire Training Committee, the Mountain Rescue Association (MRA), and the National Association for Search and Rescue (NASAR).

 

 

Still have questions? Contact our Customer Support.

 

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